WE REINFORCE YOUR VALUES
DISCOVER THE LINETECH GROUP

Linetech is a leading Italian company in the field of business process outsourcing. Our customers are medium to large companies looking for a reliable partner able to take on the company’s operational processes and carry them out with the same dedication but in an even more efficient and organised way.

Freed from the burdens of ordinary activities, companies can devote themselves to development, innovation and process optimization, reducing waste of time and resources.

Linetech offers all the services of business process outsourcing, including inbound, outbound and back office operations, all managed with a guarantee of quality and efficiency, thanks to technological systems that ensure continuous and accurate monitoring of the progress of operations for the customer.

Experience meets innovation

Linetech was born as an advanced Contact Centre following the merger of some of the most important call centres on the Italian market since 1986.

The Linetech sites are in Milan, Bologna and Turin. In 2016, international expansion began with the opening of Linetech International in Stabio (Italian Switzerland).

Linetech can operate on international markets, as alliance partners of Percepta UK and Teletech USA.

QUALITY
AS A PRIMARY VALUE
Linetech Italia - Call Center - Servizi in Outsourcing

Our Quality Policy aims to ensure that our Contact Centre activities meet all requirements, not only those of companies which choose us but also those of their end-users/customers. The Linetech quality management system is certified ISO 9001.

TECHNOLOGY
FOR HUMAN CONTACT

Thanks to technologies able to interact with all kinds of media (switched network, fax, mobile phone, email, Voice over IP), our services can be provided by the 450 workstations of the operations centres in MilanTurin and Bologna. If required, we can also provide support for “voice portals”, created with the latest generation of automated voice systems (IVR).

STRENGTH
IN PROJECT MANAGEMENT

Business customers of Linetech can count on the presence of a dedicated project manager who follows every step of their project, well aware of the shared objectives. Each project manager can rely on a dedicated team that includes all the company staff required to attain the objectives, from human resources to the IT department.

CUSTOMERS
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Gruppo A2A
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Gruppo Acque Potabili
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Cornerjob
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Carrefour
Linetech Italia - Contact Center - Partner - Ducati
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Fca-Bank
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Il-Sole-24-Ore
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Gruppo Allianz
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Gruppo-Editoriale-L'Espresso
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Fastweb
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Mediterranea Acque
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Memento IPSOA Francis Lefebvre
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Vortice
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Energetic-Source
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Touring Club Italiano
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Gruppo-Hera
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Daikin
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Up Day
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Conai
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Binda Group
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Illumia
Linetech Italia - Call Center - Servizi in Outsourcing - Azienda Cliente - Spontex